ace61 Privacy Policy

ace61 uses the personal data it collects for specific, defined purposes. We do not use your data in ways that would be incompatible with the purposes stated at the time of collection without first seeking your consent or notifying you of the change.

2.1 Operating Your Account and Delivering Services

The most fundamental use of your data is to create and maintain your ace61 account, authenticate your identity when you log in, process your deposits and withdrawals, credit bonuses and promotional rewards to your account, and enable you to participate in the full range of games and betting markets available on the platform. Without this processing, ace61 cannot provide its services to you.

2.2 Identity Verification and Fraud Prevention

ace61 uses your identity data, KYC documents, financial data, and technical data to verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, that you are not operating multiple accounts, and that your account is not being used for fraudulent, money-laundering, or other prohibited purposes. This processing is both a contractual necessity and a legal obligation.

2.3 Responsible Gaming Monitoring

Your usage data — including wagering history, session frequency, deposit patterns, and engagement with responsible gaming tools — is used to identify indicators of potential problem gambling. Where patterns consistent with at-risk behaviour are detected, ace61 may proactively reach out to offer support resources or implement protective measures. This processing is carried out in your vital interest and is a core part of ace61's commitment to player welfare.

2.4 Customer Support and Dispute Resolution

Communication data — including live chat transcripts, support tickets, and email correspondence — is retained to resolve disputes, investigate complaints, and maintain quality assurance standards. This data allows ace61 to reconstruct the facts of any interaction in the event of a later escalation or formal complaint.

2.5 Marketing and Promotional Communications

With your consent, ace61 may use your contact data to send you information about new games, upcoming promotions, seasonal offers (such as Eid or BPL-season campaigns), and reload bonus opportunities. You may withdraw your consent to marketing communications at any time by contacting support or updating your notification preferences in your account dashboard. Withdrawal of marketing consent does not affect the processing of data for non-marketing purposes.

2.6 Platform Security and Technical Operations

Technical data is used to monitor the security and integrity of the ace61 platform, detect and respond to cyberattacks or unauthorised access attempts, optimise platform performance, and troubleshoot errors and malfunctions. This processing is a legitimate interest of ace61 as a platform operator and is essential to maintaining a safe environment for all players.

ace61 does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

4.1 Payment Processors

When you make a deposit or request a withdrawal, ace61 shares the minimum data necessary with the relevant payment processor — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — to complete the transaction. These processors operate their own privacy policies and are responsible for data they process in their own systems. ace61 selects payment partners that maintain industry-standard data security practices.

4.2 Identity Verification Providers

To fulfil KYC requirements, ace61 may use third-party identity verification service providers. When your KYC documents are submitted for review, the relevant data is shared with the verification provider solely for the purpose of confirming your identity. Verification providers are contractually prohibited from using your data for any other purpose.

4.3 Game Software Providers

ace61 partners with reputable game software studios — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt — to deliver its game library. These providers may receive limited technical data (such as a pseudonymised player identifier and session token) to operate the game engine and record game results. They do not receive your full identity data or financial details.

4.4 Legal and Regulatory Disclosure

ace61 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law or in response to a lawful request. In such cases, ace61 will share only the data specifically required and will, where legally permissible, notify the affected player of the disclosure.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of ace61's business or assets, player data may be transferred to the acquiring entity as part of the transaction. Players would be notified of any such transfer and any material changes to data handling practices that result from it, prior to the transfer taking effect.

ace61 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data (identity, contact, financial): Retained for the full duration of your account and for a minimum of 5 years following account closure, to comply with anti-money-laundering and financial record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification or from the date of account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years from the transaction date, in line with financial record-keeping requirements.
• Wagering and gaming history: Retained for the duration of the account and up to 2 years following account closure, for responsible gaming monitoring and dispute resolution purposes.
• Support communications: Retained for up to 3 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for as long as the consent is active, plus 2 years following withdrawal, as evidence of compliance.
• Technical and security logs: Retained for up to 12 months for security monitoring purposes, unless a specific incident requires extended retention for investigation.

When data is no longer needed and no legal obligation requires its retention, ace61 will securely delete or anonymise it. Anonymised data (from which you cannot be identified) may be retained indefinitely for aggregated statistical analysis.

ace61 implements a layered approach to data security, combining technical controls, procedural safeguards, and staff training to protect your personal data against unauthorised access, accidental loss, and unlawful destruction.

8.1 Technical Safeguards

All data in transit between your device and ace61 servers is encrypted using SSL/TLS protocols. Sensitive data at rest — including passwords, payment identifiers, and KYC document files — is encrypted using AES-256 or equivalent strong encryption standards. Production systems are isolated from development environments, and access to production data is restricted to authorised personnel on a strict need-to-know basis.

8.2 Access Controls

Internal access to player data is governed by role-based access control. Staff members can access only the data necessary for their specific job function. All internal access to sensitive data is logged and subject to periodic audit. Privileged access (for example, access to KYC document stores) requires multi-factor authentication.

8.3 Incident Response

ace61 maintains an incident response plan for data security events. In the event of a personal data breach that poses a risk to affected players, ace61 will notify affected individuals without undue delay, explaining the nature of the breach, the data involved, and the steps being taken to address it. We will also notify relevant authorities where required by applicable law.

8.4 Your Responsibility

While ace61 takes extensive measures to protect your data at the platform level, you play an equally important role in account security. You are responsible for keeping your login credentials confidential, not sharing your password with anyone, using a strong and unique password for your ace61 account, and logging out of shared devices after your session. ace61 will never ask for your password via any communication channel.