Responsible Gaming at ace61
At ace61, we believe that gaming should always be a source of entertainment — never stress, harm, or financial hardship. Our responsible gaming programme gives every Bangladesh player the tools, knowledge, and support needed to stay in control of their play at all times.
Six Pillars of Our Player Protection Programme
ace61 has built responsible gaming safeguards directly into the platform — not as an afterthought, but as a foundational commitment to every player in Bangladesh.
Strict Age Verification
Every ace61 account goes through identity verification before deposits or withdrawals are enabled. Players under 18 years of age are never permitted to gamble on this platform, without exception.
Personalised Deposit Limits
Set daily, weekly, or monthly deposit caps that match your personal budget. Once a limit is active it takes effect immediately — increases require a mandatory 7-day cooling period before they apply.
Time-Out Periods
Need a short break? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days directly from your account dashboard. During a time-out, your account is suspended from all gambling activity.
Self-Exclusion
For players who need a longer break, self-exclusion removes access to your ace61 account for a minimum of 6 months. During this period, all marketing communications are also suspended.
Reality Check Reminders
Configure session reminders that display a notification showing how long you have been playing and how much you have wagered, at intervals you choose. A simple nudge to help you stay aware.
24/7 Welfare Support
Our support team is trained to handle sensitive conversations about problem gambling with care and confidentiality. Live chat is available around the clock — reach out any time, day or night.
1. Our Commitment to Responsible Gaming
ace61 operates with a firm belief that online gambling — whether cricket betting, slots, Andar Bahar, Color Game, or live casino — is a form of entertainment. Like any leisure activity, it is most enjoyable when it is kept in its proper place: as something you do for fun, within limits you are comfortable with, and never at the expense of your financial stability, relationships, or mental health.
We recognise that for a small proportion of players, gambling can shift from entertainment to a harmful behaviour pattern. This is a reality we take seriously. Our responsible gaming programme exists to help players identify warning signs early, access protective tools without friction, and reach professional support when they need it — all without stigma or judgement.
Responsible gaming at ace61 is not a box-ticking exercise. Every tool described on this page is active and available to all players at any time through the account dashboard. Our support team receives ongoing training in gambling harm awareness. And our platform analytics include automated monitoring that flags unusual changes in player behaviour — such as a sudden sharp increase in session duration or deposit frequency — so our team can proactively reach out to check in.
If you ever feel that your gambling is moving beyond entertainment, we want to hear from you. The worst thing you can do is suffer in silence. ace61 is here to help, and using our responsible gaming tools will never result in your account being penalised or treated differently.
2. 18+ Age Restriction — No Exceptions
ace61 strictly prohibits gambling by anyone under the age of 18. This rule is absolute and applies to every game type, every betting market, and every promotional offer on the platform. It is a condition of using ace61 that you confirm you are 18 years of age or older at the point of registration.
Zero tolerance for underage gambling: Any account found to belong to a player under 18 will be closed immediately, all winnings will be forfeited, and all deposits will be returned. If you suspect that a minor has accessed ace61 using your account or device, contact our support team at once.
How We Verify Age
Every new ace61 account must pass KYC (Know Your Customer) verification before full account functionality — including deposits, withdrawals, and bonus eligibility — is unlocked. KYC requires you to submit a government-issued identity document such as a Bangladesh National ID card or passport. Date of birth is verified against this document, and any account where the player is found to be under 18 is permanently closed.
In addition to document-based verification, ace61 cross-references the mobile number and payment method used (bKash, Nagad, Rocket, etc.) to confirm consistency with the identity submitted. Multiple verification layers reduce the risk of underage or impersonated account registration.
Protecting Young People in Your Home
If you share a device with children or young people in your household, we strongly encourage you to take the following precautions to ensure they cannot access ace61 or any other gambling platform:
- Enable parental control or device-level content filtering software on shared devices.
- Never save your ace61 login credentials in a browser that children can access.
- Always log out of your ace61 account after each session on a shared device.
- Use a strong, unique password that a child could not guess or observe.
- Consider using a dedicated device for gambling that is locked away from children.
Parental control tools such as Net Nanny, Qustodio, and similar software can restrict access to gambling websites at the device or router level.
3. Recognising Signs of Problem Gambling
Problem gambling does not always look dramatic from the outside. It often begins subtly — a few extra sessions, slightly higher deposits, a tendency to chase losses — before it escalates. Understanding the warning signs early is the most powerful tool a player has. The following indicators are associated with gambling becoming harmful:
Chasing Losses
Betting more than you originally planned in order to recover money lost in previous sessions. This cycle often leads to escalating losses rather than recovery.
Neglecting Responsibilities
Missing work, family commitments, or important appointments because of time spent gambling — or thinking about gambling — is a significant warning sign.
Gambling Beyond Your Budget
Using money set aside for essentials — rent, food, bills, school fees — to fund gambling. Borrowing money, selling possessions, or taking loans to gamble are serious escalation indicators.
Emotional Dependence
Gambling to escape anxiety, depression, loneliness, or stress — or feeling irritable, restless, or low when not gambling — suggests a psychological dependency is forming.
Secrecy and Concealment
Hiding the extent of your gambling from family members or friends, lying about losses, or feeling shame or guilt about your betting behaviour are clear indicators that gambling has become problematic.
Escalating Stakes
Needing to bet higher and higher amounts to achieve the same level of excitement — a pattern known as tolerance — is directly analogous to substance dependency and a key problem gambling marker.
If you recognise any of these signs in yourself or someone you care about, please reach out to ace61 support or an external gambling support organisation. Seeking help is a sign of strength, not weakness. Early intervention makes a significant difference to outcomes.
4. Responsible Gaming Tools Available to You
All of the following tools are available free of charge through your ace61 account dashboard. You do not need to contact support to activate most of them — they are self-service and take effect immediately or within the timeframe specified.
Deposit Limits
Cap how much you can deposit within a set time window. Three limit types available.
- Daily deposit limit
- Weekly deposit limit
- Monthly deposit limit
- Reductions are instant
- Increases need 7-day wait
Session Limits
Set a maximum continuous session length so the platform automatically alerts you when time is up.
- 30-minute sessions
- 1-hour sessions
- 2-hour sessions
- Custom durations
- On-screen reminder pop-up
Time-Out
Take a short, enforced break from all gambling on the platform. Your account resumes automatically.
- 24-hour time-out
- 48-hour time-out
- 7-day time-out
- 30-day time-out
- Cannot be reversed early
Self-Exclusion
A long-term block for players who need a sustained break from gambling.
- Minimum 6 months
- Up to permanent closure
- All marketing stopped
- Cannot be reversed early
- Contact support to activate
All limits are binding: Once set, responsible gaming limits cannot be loosened immediately. Requests to reduce a deposit limit or lift a time-out take effect within 24 hours at the earliest. Requests to increase a limit require a mandatory 7-day waiting period. This cooling-off design is intentional — it protects you from impulsive decisions made in the heat of the moment.
5. Self-Exclusion — Taking a Long-Term Break
Self-exclusion is the most powerful responsible gaming tool available on ace61. It is designed for players who recognise that they need a meaningful, enforced period away from gambling — not just a short time-out, but a genuine break long enough to regain perspective, seek professional support if needed, and re-evaluate their relationship with gambling.
How Self-Exclusion Works
When you activate self-exclusion on ace61, the following happens immediately:
- Your account is suspended and you cannot log in for the duration of the exclusion period.
- All pending bonus offers and promotional invitations are cancelled.
- Marketing emails, SMS notifications, and WhatsApp messages from ace61 are stopped entirely.
- Any remaining balance in your account is held securely and returned to you when the exclusion period ends, via your registered payment method.
- The exclusion cannot be reversed or shortened before the agreed end date — even if you contact support requesting early reinstatement.
Available Exclusion Periods
ace61 offers the following self-exclusion durations: 6 months, 1 year, 2 years, 5 years, and permanent exclusion (lifetime). We recommend choosing the longest period you feel you genuinely need rather than the shortest. It is always possible to extend an exclusion; it is never possible to shorten one.
How to Activate Self-Exclusion
Self-exclusion is activated by contacting ace61 support through the 24/7 live chat in your account dashboard, or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered full name, mobile number, and your chosen exclusion duration. A support agent will confirm the exclusion is in place within one hour of your request, and you will receive written confirmation.
After self-exclusion ends: When a self-exclusion period expires, your account is not automatically reinstated for gambling. You must contact support and complete a brief welfare check before full account access is restored. This check is in place to ensure you are returning to gambling in a healthy, considered way — not impulsively the moment the exclusion clock runs out.
Self-Exclusion at a Glance
A summary of what changes when you activate self-exclusion on ace61.
- Immediate account suspension
- Cannot log in or gamble
- All marketing communications stopped
- Bonus offers cancelled
- Balance held securely
- Cannot be reversed early
- Welfare check required to return
- Minimum 6 months duration
- Permanent option available
Attempting to open a new account during a self-exclusion period is a violation of ace61's Terms & Conditions and will result in permanent closure of any new account detected, with forfeiture of any associated deposits and winnings.
6. Deposit & Spending Limits
Setting a deposit limit is one of the simplest and most effective steps you can take to keep your gambling within comfortable boundaries. ace61 allows you to set hard caps on how much you deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other accepted payment method — across daily, weekly, and monthly timeframes.
How Deposit Limits Work
Once you set a deposit limit, the ace61 platform enforces it automatically. If you attempt to deposit an amount that would take you over your limit for the current period, the transaction will be declined and you will be shown a notification reminding you of your current limit status. Limits apply across all payment methods simultaneously — you cannot bypass a limit by switching from bKash to Nagad, for example.
Changing Your Deposit Limits
You can modify your deposit limits at any time through the Responsible Gaming section of your account dashboard. The following rules apply to limit changes:
- Reducing a limit: Takes effect immediately. If you currently have a weekly limit of ৳10,000 and you reduce it to ৳5,000, the new ৳5,000 limit applies from the moment you save the change.
- Increasing a limit: Subject to a mandatory 7-day cooling-off period. If you request an increase from ৳5,000 to ৳10,000, the increase will not take effect until 7 full days after the request. This delay is there to protect you from impulsive decisions.
- Removing a limit entirely: Treated the same as an increase — a 7-day waiting period applies before the limit is removed.
Loss Limits and Wager Limits
In addition to deposit limits, ace61 also offers loss limits (capping how much you can lose in a given period) and wager limits (capping total bets placed). These can be configured in the same section of your account dashboard as deposit limits. If you are unsure which limit type is best suited to your situation, contact our support team — they can help you choose the right combination of tools for your needs.
Recommended starting point for new players: ace61 encourages all new players to set a monthly deposit limit before placing their first bet. Start with an amount you would be genuinely comfortable losing entirely — because gambling outcomes are never guaranteed. A budget you are comfortable losing is the foundation of responsible gambling.
7. Time-Out & Cool-Off Periods
A time-out is a short, enforced break from all gambling activity on ace61. Unlike self-exclusion, a time-out is designed for players who simply need a pause — perhaps after a stressful session, a losing streak, or a period of unusually high play frequency. It is a low-barrier, immediately available tool that does not carry the same long-term implications as self-exclusion.
Available Time-Out Durations
ace61 offers the following time-out periods, all of which activate instantly when requested through your account dashboard:
- 24 hours — A single day away from the platform to reset and refocus.
- 48 hours — A weekend break or two-day pause.
- 7 days — A full week away, suitable after a difficult playing period.
- 30 days — A month-long break, recommended when you feel your play has been more frequent than you intended.
What Happens During a Time-Out
During a time-out, your ace61 account is fully suspended from gambling. You cannot place bets, spin slots, play Andar Bahar, Color Game, or access any other game or betting market. Your account balance is preserved safely, and any pending withdrawals that were already approved will still be processed. Marketing communications from ace61 are paused for the duration of the time-out.
Returning After a Time-Out
Unlike self-exclusion, a time-out expires automatically at the end of the chosen period and your account returns to normal without requiring you to contact support. We recommend using the period to reflect on your gambling habits and, if necessary, set a deposit limit or session limit before your next session begins. If you find yourself immediately wanting to extend a time-out or activate a new one as soon as it expires, that pattern itself may indicate a need for longer-term self-exclusion or professional support.
Reality Check Reminders
Alongside time-outs, ace61 offers in-session reality check pop-ups. Configure them to appear every 30, 60, or 90 minutes during a gambling session. Each reminder displays:
- Total time spent in the current session
- Net wagering activity (total bets placed)
- Current session profit or loss
- Option to end the session immediately
Tip: Combine session limits with reality check reminders for the most effective day-to-day self-regulation. A session limit stops play automatically; a reality check keeps you informed throughout. Together they give you both awareness and a hard stop.
Night-Time Access Restrictions
ace61 allows players to set a "quiet hours" window during which account login is blocked — for example, between midnight and 8 am Bangladesh Standard Time (BST, UTC+6). This tool is particularly helpful for players who find themselves gambling late at night when their judgement may be impaired by tiredness.
8. Self-Assessment — How Is Your Gambling?
The following questions are adapted from internationally recognised problem gambling screening frameworks. Answer them honestly — this assessment is for your eyes only and is not submitted to ace61. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or an external gambling support organisation.
Have you ever bet more money than you could afford to lose, or gambled with money meant for essential expenses such as rent, food, or school fees?
Have you felt the need to bet increasing amounts of money in order to feel the same level of excitement from gambling?
Have you tried to cut back or stop gambling, but found yourself unable to do so despite a genuine intention to quit or reduce your play?
Have you gambled to escape feelings of stress, anxiety, depression, loneliness, or other negative emotions rather than purely for entertainment?
After losing money gambling, have you returned on another occasion with the goal of winning back what you lost — commonly known as "chasing losses"?
Have you lied to family members, friends, or colleagues about how much time or money you spend on gambling?
Has gambling caused problems in your relationships, affected your performance at work or school, or led to financial difficulties such as debt or borrowing?
Have you ever felt restless, irritable, or anxious when you were not able to gamble — for example, when internet access was unavailable or funds were exhausted?
If you answered "yes" to three or more of the above questions, your gambling may be moving beyond healthy entertainment. Please reach out to ace61 support via live chat or email, or contact an external gambling support organisation. You do not have to manage this alone, and help is available right now.
9. Getting Help & Support
If you are concerned about your own gambling or that of someone you know, help is available. ace61 provides direct support through our platform, and we also encourage players to reach out to independent organisations that specialise in gambling harm. All conversations are treated with complete confidentiality.
ace61 Live Chat
The fastest way to reach our welfare-trained support team. Available 24 hours a day, 7 days a week, every day of the year including Eid, Victory Day, and public holidays.
Email Support
For written requests, formal self-exclusion applications, or detailed complaints about your account. Our team acknowledges all welfare-related emails within one business day (BST, UTC+6).
Reach our support team via WhatsApp for a fast, informal conversation about any concern — including responsible gaming questions, account restrictions, or self-exclusion requests.
External Organisations
Independent, confidential support for gambling harm is available from international organisations. Gamblers Anonymous and Gambling Therapy provide free resources accessible from Bangladesh.
What to Expect When You Contact Our Welfare Team
When you reach out to ace61 about a responsible gaming concern, you will be connected with a support agent who has received specific training in gambling harm conversations. They will listen without judgement, explain all available options clearly, and help you choose the tool or combination of tools that best fits your situation. If you request self-exclusion during the conversation, it can be activated within the same interaction.
Contacting the welfare team will never result in your account being penalised, flagged negatively, or treated differently in terms of service quality. Using responsible gaming tools is your right as a player, and ace61 will always make it easy for you to exercise that right.
For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh — support is equally available regardless of your location. All communication is conducted in English through the platform, and our team is available around the clock across all time zones including Bangladesh Standard Time (BST, UTC+6).
Play Smart with ace61
Responsible gaming tools are built into every ace61 account. Log in now to set your limits, explore our games library, or read our FAQ for more information about how ace61 keeps Bangladesh players safe.
18+ only. Gambling involves financial risk. Please play responsibly.